Official HP Laptop 14z-em000 driver download for Windows 11 (CTO SKU 72X32AV_1). This is an AMD-based laptop — install the AMD and Realtek/MediaTek packages below, and never install Intel driver packages on this machine.
AMD machine: Every driver below is the AMD/platform-correct package for the HP Laptop 14z-em000. If your Wi-Fi card is Realtek, use the Realtek wireless drivers; if it is MediaTek, use the MediaTek ones (check Device Manager).
BIOS & Firmware
- HP Notebook System BIOS Update (AMD Processors) — F.22 Rev.A, May 4, 2026, 37.6 MB — sp172759.exe Download
- HP PC Hardware Diagnostics UEFI — 10.8.5.0 Rev.A, Mar 13, 2026, 48.9 MB — sp171649.exe Download
- SanDisk Solid State Drives (SSD) Firmware Update — HPS3N7A/HPS3T7A Rev.A, May 12, 2026, 6.7 MB — sp172874.exe Download
- Longsys Solid State Drives (SSD) Firmware Update — HPS04 Rev.A, Jul 13, 2026, 1.9 MB — sp174197.exe Download
- Samsung SSD Firmware Update — HPS4NHAV Rev.A, Oct 17, 2023, 2.2 MB — sp144992.exe Download
- Western Digital SSD Firmware Update — HPS2 /HPS2T Rev.A, Mar 1, 2025, 6.2 MB — sp159631.exe Download
Graphics — HP Laptop 14z-em000
- AMD High-Definition Graphics Driver — 32.0.21038.6 Rev.A, May 5, 2026, 984.2 MB — sp172812.exe Download
- AMD High-Definition Graphics Driver — 31.0.21924.61 Rev.A, 869.5 MB — sp172813.exe Download
Audio — HP Laptop 14z-em000
- Realtek High-Definition (HD) Audio Driver — 6.0.9954.1 Rev.A, Apr 29, 2026, 277.8 MB — sp172679.exe Download
Network (Wi-Fi/Bluetooth)
- Realtek RTL8xxx Wireless LAN Drivers — 1.0.0.272 Rev.S, Aug 22, 2025, 17.1 MB — sp170590.exe Download
- MediaTek Bluetooth Driver — 2.22.0.92 Rev.E, May 11, 2026, 7.2 MB — sp174222.exe Download
- Realtek RTL8xxx Series Bluetooth Driver — 1.0.0.182 Rev.S, Apr 13, 2026, 2.0 MB — sp172683.exe Download
- Realtek RTL8xxx Wireless LAN Drivers — 1.0.0.258 Rev.S, Nov 15, 2024, 12.7 MB — sp155768.exe Download
- MediaTek Wireless LAN Driver — 3.5.0.105 Rev.E, Oct 27, 2025, 30.1 MB — sp166820.exe Download
Touchpad & Input
- ELAN Precision Touchpad Filter Driver — 22.2.55.4 Rev.A, May 7, 2026, 1.6 MB — sp172882.exe Download
- Synaptics Precision Touchpad Filter Driver — 19.5.35.126 Rev.A, 5.3 MB — sp172889.exe Download
- ELAN Fingerprint Sensor Driver — 3.2.12401.10701 Rev.A, 1.2 MB — sp172887.exe Download
- Synaptics Fingerprint Sensor Driver — 6.0.66.1111 Rev.A, Feb 18, 2025, 1.8 MB — sp157150.exe Download
Software & Utilities
- HP PC Hardware Diagnostics Windows — 3.2.0.0 Rev.A, Aug 6, 2026, 835.3 MB — sp174215.exe Download
- HP Connection Optimizer — 2.0.21.0 Rev.A, Jun 13, 2025, 4.2 MB — sp161613.exe Download
- HP Support Assistant — 9.55.10.0 Rev.A, Aug 25, 2026, 169.5 MB — sp174547.exe Download
How to Install
- Download the driver file (the .exe link) for your component.
- Double-click the file and follow the on-screen installer.
- Restart the laptop when prompted, especially after BIOS and graphics updates.
- Install the AMD graphics driver before the audio driver for best results.
FAQs
How do I get the HP Laptop 14z-em000 driver download for Windows 11?
Right here — every link above points to HP's official download server (ftp.hp.com).
Which driver should I install first on the HP Laptop 14z-em000?
BIOS first, then the AMD graphics driver, then audio and wireless.
Are these HP Laptop 14z-em000 drivers official?
Yes — all packages are published by HP for this exact model.
Can I install Intel drivers on this AMD laptop?
No — use only the AMD packages above. Intel drivers will not install on this machine.
